Frequently Asked Questions mr138 for Malaysian Players

Withdrawals at mr138 are processed within 5 to 30 minutes, including via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency. This applies on both weekdays and weekends. If your withdrawal takes longer than 30 minutes, you can contact 24/7 support for an immediate check.
5–30 minutes

Winnings earned from bonus funds must meet the wagering requirements before they can be withdrawn. For the mr138 welcome bonus, the wagering requirement is 10 times the bonus amount. For example, if you receive a bonus of RM120, you need to place bets totalling RM1,200 before the winnings can be processed for withdrawal.

Generally, withdrawals are recommended via the same payment method used during deposit — whether Touch 'n Go eWallet, DuitNow, FPX or crypto. This is a standard security measure to protect your account. Contact mr138 support if you need to use a different method for a specific reason.

A withdrawal status may remain pending if account verification is not yet complete, or if additional security checks are required. Make sure all your mr138 account details are up to date and accurate. If the status does not change after 30 minutes, contact our live chat support for immediate assistance.

Yes, withdrawals at mr138 can be made every day including Saturday, Sunday and public holidays. Our automated payment system operates around the clock. However, some transactions via FPX online banking may take slightly longer depending on the operating hours of your chosen bank.

The mr138 welcome bonus is credited automatically after you make your first deposit. A 120% bonus will be added directly to your account balance, up to a maximum of RM300. For example, a deposit of RM100 gives you a bonus of RM120, bringing your balance to RM220. No special promo code is needed — just make a deposit and the bonus will be activated.
120% up to RM300

The mr138 welcome bonus must be used within the set period after it is credited to your account. If the wagering requirements are not met within that period, the bonus and any related winnings may be automatically forfeited. Check the Terms & Conditions section or contact support for the latest expiry details.

Yes, you can request a bonus cancellation through mr138 customer support before any bets are placed. However, once gameplay has started using bonus funds, cancellation may not be possible. We recommend contacting our 24/7 support team early if you do not wish to accept the bonus.

Generally, online slots and most casino games count in full toward the wagering requirements at mr138. Some game types may count partially or not at all. For exact details on which games qualify, refer to the bonus Terms & Conditions or ask our support team directly.

mr138 accepts deposits via Touch 'n Go eWallet, DuitNow, FPX online banking (including Maybank, CIMB, RHB and others), and cryptocurrency — USDT, BTC and ETH. All these methods are suitable for Malaysian players and support transactions in Malaysian Ringgit (RM).

The minimum deposit at mr138 is RM20 for all payment methods — including Touch 'n Go eWallet, DuitNow, FPX and crypto. This amount applies regardless of whether you are a new or existing player. This makes mr138 accessible to players of all levels in Malaysia.
Min RM20 all methods

Deposits are usually processed immediately. If your funds have not arrived after a few minutes, check your payment proof (a screenshot of the receipt or transaction reference) from your banking app or e-wallet. Then contact mr138 support via live chat and share that proof. Our team will review and resolve it promptly.

To deposit using crypto, log in to your mr138 account and select the cryptocurrency payment method. You will be given a dedicated wallet address for that transaction. mr138 supports USDT, BTC and ETH. Make sure you use the correct blockchain network when sending digital assets to avoid any loss of funds.

mr138 does not charge hidden fees for deposits. However, some payment service providers or banks may apply a small charge on their end — this is outside mr138's control. We encourage you to check the terms of your e-wallet provider or bank before making a transaction.

mr138 account registration is done through the mr138 Login page. You will need to fill in basic details such as username, password, email and mobile number. Make sure the information provided is accurate and belongs to you. Registration is open to players aged 21 and above only.

No. mr138 enforces a one account per player policy. Players found to hold multiple accounts risk having all related accounts suspended or closed, including balances and winnings. This is a measure to ensure fairness for all players and to prevent promotion abuse.

To update personal details such as your mobile number, email or bank details, you need to contact mr138 customer support via live chat or email. Changes to critical information may require identity verification as a security measure. Our support team operates 24/7 in both Malay and English.

Yes, your mr138 account can be accessed from any device including a new mobile phone, tablet or laptop. Use your username and password as usual. If you have trouble logging in from a new device, make sure the "Remember Me" option is not used on public devices, and contact support if additional verification is needed.

If you forget your password, use the "Forgot password?" function on the mr138 login page. You will receive a link or verification code via your registered email or mobile number. If you cannot access that email or number either, contact our 24/7 support for a manual account recovery process.